“They basically shop for their own groceries, but only enough that each customer doesn’t make a big deal out of it,” Cook said.īoth Cook and Dickerson order delivery through the Kroger App, which partners with Instacart. "When it becomes a necessity for somebody to bring it to you, you want to trust that they are going to do it and not steal from you," Cook said.Ĭook said it was a few smaller priced items added to her cart. “This is theft, I mean there are people that are getting their dinner off of somebody else's credit card," Dickerson said.īecki Cook has experienced the same issues too. She first realized after a $20 bag of frozen shrimp was added to her order. It was clearly what he was fixing for dinner that night, and I paid for it,” Dickerson said.ĭickerson said she didn’t notice at first, but she was nickeled and dimed several times. “Chili dinner, macaroni, cheese (and) seasoning. Several people have reached out to WRTV with complaints that their Instacart shopper has added items to their cart but kept them for themselves. If I forgot an ingredient, it will be at my door in a few hours,” Julie Dickerson said.Ĭustomers who are using Instacart have reported issues, but it doesn’t seem to be secluded to just one area of Indianapolis. If I forgot something for dinner, in two hours I can have chicken. "I'd rather they stay home with their kids, but hopefully they'll let me continue to work, after speaking out.INDIANAPOLIS - In a world where you can do almost anything virtually, people are choosing to shop online rather than picking their groceries up in person. "I'd rather me be out there, than a 20-year-old pregnant woman or a 25-year-old, with smaller children," said Waters. RELATED: Austin Regional Clinic offering 'drive-up' COVID-19 testing Waters says when she sees this happen, she'll be glad to get back to work, so the people she shops for won't have to sacrifice their health. The grocery delivery service says it's also working to provide disinfecting supplies and is in the process of making it's own hand sanitizer to provide to shoppers. That bonus ranges anywhere from $25-$200. I reached out to Instacart, and the company says it has taken steps toward incentivizing its workers, by giving them a bonus, depending on the number or hours worked between March 15th and April 15th. "A face mask? I would love to have a face mask, not only to keep myself safe, but to potentially not transmit it to younger folks that are in the store, shopping with their children," said Waters. Waters says Instacart has done nothing to protect its shoppers, as they brave the grocery stores. She is also concerned she's putting her health at risk. That's not the only reason Waters is putting her foot down. That's not even minimum wage," said Terrie Waters, an Instacart full-service shopper. "Instacart may pay $7 for us to go out and shop for an hour, hour-and-a-half sometimes, and deliver. But today, some Instacart shoppers are on strike. AUSTIN, Texas - With many afraid they may catch the coronavirus, grocery delivery is now more popular than ever, with many families opting to stay home and have someone else do the shopping.
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